Case Study
🐶
Pet Marketing
Ecommerce Case Study
How we have been able to scale online pet store brands using ads, email and SMS. Read our pet marketing ecommerce case study and let us 👉 HELP
- Overview
- Challenges
- Strategies
- Execution
- Results & Examples
- Testimonials
- Summary
Overview
How Top Growth Marketing partnered with leading brands in the pet industry to successfully leverage an omnichannel approach and increase revenue while reducing CPA and generating consistent ROAS/ROI improvements for pet brands in multiple niches. If you’re looking for ecommerce marketing examples, check out our case study.
Challenges
- Low ROAS & profits on ads
- High CPA on ad channels
- Lack of new customer and revenue growth
- Not seeing results from paid advertising
- Not generating enough revenue for scalable growth
- Low customer LTV
- Too high cost of advertising and CPM
- Lack of reporting to identify areas of opportunity to scale
- The lack of testing
dog leash Brand
Improvements YoY
%
Increase for Return On Ad Spend (ROAS)
%
Increase in revenue
Strategy
Below is the range of strategies we used to help grow our partner pet e-commerce brands using ads, email, and SMS. There was no 1 secret strategy, it was a combination of many.
Meta ads
Acquired new customers through Facebook Ads Prospecting campaigns using interest targeting, lookalike audiences and retargeting.
Giveaways & TOF campaigns
Decreased spending using innovative lead generation strategies, attracting a high amount of prospects and then retargeting them through paid search, social and email campaigns.
Nurturing prospecting customers through the buying cycle
Leveraged a dynamic mix of targeted content using multichannel lead nurturing tactics to turn prospects into customers.
Influencers and UCG ads
Influenced purchasing decisions to drive conversion rates by establishing authentic social proof using customer-centric content.
Expanded product range
Using data from top-selling products, collections,s and styles to introduce new product drops to generate huge revenue boosts.
Hyper targeted ads
Increased touch points with potential customers to nurture them over social, search and email channels.
Finding a winner audience
Decreased spend using innovative lead generation strategies, attracting a high amount of prospects and then retarget them through paid search, social and email campaigns.
Layered Campaigns
Implemented strategically chosen campaigns across multiple platforms to increase product visibility, and grow reach and frequency of the right messaging to the right audience while utilizing visually interesting and diverse ad creatives.
Creating avatars for better ad copy/creative
Created multiple avatars to better understand the ideal customer and create effective, targeted messaging and creatives.
In depth data analysis
Found new opportunities using data-driven results to better understand who the customer is and how to effectively reach them through highly targeted campaigns.
Unique messaging for each step of the funnel
Segmented audiences to create targeted high-converting ad copy and creative that aligned with brand messaging and campaign objectives through each stage of the customer journey.
Finding the right creative & copy
Leveraged educational content on Youtube and Facebook to demonstrate benefits and features.
Whitelisting & influencer strategy
Targeted specific and lookalike audiences using in-feed and dark posts to drive engagement and create more effective campaigns.
Increasing average order and lifetime value
Increased customer touchpoints across all channels by successfully analyzing customer data to properly segment and target audiences.
Extensive keyword research
Identified valuable keywords to reach target customers and optimize content; increased SEO and drove new users to the website.
👉 Social ads
- Image – used to maximize the placements for remarketing and simple messaging/creative types.
- Video – used at the top of the funnel to educate and deliver maximum value. We also use top video content with more data-driven campaign types like Advantage+ etc.
- Carousel – used to give browser options and show off the range of products a brand offers.
- Stories/reels – used for entertainment to build a large top of the funnel.
👉 Search ads
- Shopping ads – a large portion of DTC budgets are optimized for shopping campaigns to capture people with high intent. Optimization is crucial here for the scaling of eCom brands.
- Search ads – we use this campaign type for longtail problem, solution, frustration search terms to start the customer journey.
- Display ads – we use this campaign type on target website cluster placements and dynamic retargeting.
- Performance max ads – The data driven king of campaigns, it’s important to use the correct optimizations, signals and work with agency reps to maximize the output of these campaigns.
- YouTube & shorts – We use these these for story telling ads with niche specific channel targeting. Great for education and entertainment.
❄️ Prospecting ads – We focus the ads on aquring new traffic, customer and revenue. This is why we segment our campaigns and change the content and messaging for attracting people at the top of the funnel.
🎯 Remarketing ads – These ad campaigns are focused on converting users that have engaged but not purchased.
💰 Retention ads & emails – These are the campaigns we use to maximize lifetime value of our customer base. Most of this is done using email + SMS but ads are used for those who are not receiving or opening emails.
📸 Whitelisting ads – We amplify the posts with our ad budgets from content creators, customer or influencers that have posted about your brand.
🎰 Gamified giveaways ads – This is a top of the funnel campaign that generates a huge amount of reach, emails, phone numbers and first time user sessions. We also use these ads to drive engagement on our other top converting ads using gamification.
👉 Get in touch to learn about all the other ad types we use to grow pet ecommerce brands.
Remarketing copies are a powerful tool to convert leads into customers
Reviews proposing best ways to consume the product
Dynamic creatives capture attention and provide additional information, boosting curiosity and driving more clicks.
Ads with detailed explanation of usage always ads up to the mid-funnel leads and decision-making
You don’t need a lot of information for a pet ad when your brand has the most attractive asset: pets themselves.
“Working with TGM team has been amazing and far exceeded our expectations! Their team developed a solid digital ad and email strategy that has increased our ROAS & ROI month over month. They bring fresh ideas and enthusiasm into our monthly meetings.”
Results Generated for pet ecommerce brands
There’s a range of metrics and KPIs we use to track success. Some of our favorite ones are ROAS, ROI, Marketing efficiency, POAS, NC-ROAS, and LTV/CPA ratio.
Below, we list out a few wins we’ve had with our pet ecommerce partners within the first 6 months of partnership, and that helped build up this pet marketing case study.
- 1057.2% increase in Revenue in first 6 months for a Dog Leash Company
- $491,158.37 to $1,356,852.59 increase in revenue within the first 6 months with an Aquarium Brand
- $2.91 to $4.37 increase in ROAS over 4 months with a 3+ profitable NC-ROAS for Pet Subscription brand
- Our pet brand partners have an averaged a 3+ ROAS at scale ($50k plus ad spend a month) over a 12-month period
👉 Book a call and ask us for more results
Improvements in the first 6 months
Pet Vest & Accessories Brand
eCommerce Case Study Results
Aquarium Brand
eCommerce Case Study Results
Pet Subscription Brand
eCommerce Case Study Results
Dog Leash Brand
eCommerce Case Study Results
Creative Types Used
Creative is one of the most powerful levers a brand can pull to improve its results. That’s why we have a constant creative creation process with feedback loops. Below is a small list of creative styles we make and test to improve ROAS, CTR, Share ratio, CPC, CPM’s, and more.
- Product showcase (elevated product shots)
- Lifestyle (photoshoots etc with overlays)
- Press release (featured in xxx)
- Whitelisting (influencers/customers)
- Giveaways
- Features & benefits (use overlays and callouts)
- How to / unboxing etc.. tutorial of the product (how it works in steps)
- Testimonials
- User-generated content (UGC)
- Comparison (us vs. them)
- End carts & call to actions
- Frames for catalog remarketing ads (DPA’s)
Targeting & Audience
Audience segmentation and targeting (Prospecting, Remarketing & Retention) of ads are make-or-break for profitable campaigns. See some of the targeting strategies we used to scale our pet eCom partners successfully.
- Custom audiences from website engagements
- Brand social account engagement segments
- Whitelisting & their engagement segments
- Email/SMS segments
- Lookalike audiences
- Geo-Targeting
- Keywords cluster ad groups
- Single keyword ad groups
- RLSA ad groups for search/ shopping
- GDN affinity audience targeting
- Restructured display remarketing
- Data from 3rd party tools
Offers & Promotions
In order to improve an online pet store’s ROAS, NC-ROAS and new customer revenue volume, offers are a key factor.
Hi makes or breaks the cost of the traffic and requires creativity, testing and close monitoring of key and secondary KPI’s.
Here are a few we successfully use to grow pet brands.
- Select product sales
- New product drops
- Limited or scarce product runs
- First purchase offer $ or % off
- BOGO’s
- Bundling
- Holiday or seasonal campaigns
- Merchant center promotions
- Ad extension promotions
By analyzing historical performance data and industry benchmarks we determined an achievable target, with a ROAS based on campaign performance. The results were a 50% ROAS increase in 6 first months
Summary
We have been successfully scaling and growing pet ecommerce brands since 2018.
As these industries continue to expand in innovation, growth is unlimited and customer outreach is more and attainable on the digital landscape.
Get in touch with us, and let’s grow your business together.
Service Breakdown
- Social Media Ads 30%
- Search / Shopping Ads 20%
- Ad Creative & Copy 30%
- Email & SMS 20%
Frequently Asked Questions
How much experience do you have?
We have been running social ads for eCom brands since the start of Facebook when CPM’s were a wonderful $1-3.
A lot has changed since 2010, our team has grow substantially to cover all ad platforms as well as email making us the dream team for scaling eCommerce apparel brands.
What services do your provide?
Over the years we have spotted a few trends when scaling brands. Mostly the revenue sources are broken down like this 30% Organic, 30% Ads, 30% Email, and 10% random.
We focus on running the best ads and emails for partner brands. The services our team are set up to provide are… strategy, ad media buying across all channels, copywriting, creative design, and email/sms management.
How will my business benefit from partnering with TGM?
We are focused on long-term profitable growth for all of our partner brands. We do this by focusing on a few core KPI’s and improving them month over month.
Some of these core KPI’s are ROAS, NC-ROAS, POAS, ROI (Marketing efficiency), New Revenue, and Ad Spend.
By doing what we do and focusing on these KPI’s with our custom reports, your brand will benefit from steady, profitable growth.
What ad platforms do you specialize in?
We have managed pretty much every ad channel under the sun and currently spend millions a month across our partners.
The main channels with the highest spends are Meta, Google, TikTok, Pinterest, and Microsoft.
How long does it take to launch ads & emails with TGM?
We have a streamlined process for getting started and working with our partners.
The first week is dedicated to creating in-depth customer avatars, which will set the foundation for all the targeting, copy, and creative.
In weeks 2 and 3 we work hard to get your 1st round of ads and emails ready for approval.
By week 4 we can usually have your first round of new ads up and running.
This can change from brand to brand depending on revisions, the complexity of products, etc. But this is a good benchmark to follow.
What Our Partners Say
Join hundreds of brands that propelled their growth using our tried and tested methods.
Nick Christensen
Head of Customer Acquisition, AppSumo
We see incredible results from our engagement with Top Growth Marketing.
They secure customers through campaigns that effectively manage our cost-per-conversion requirements.
Their knowledge of paid media is notable. I’m always impressed by their expertise, and I haven’t found anyone else with their level of talent in that industry.
We expanded services since we started with Top Growth Marketing because working with them is great.
Josh Leyva
Co-Founder, Taste Salud
Their hard work, strategies, and fast turnaround times have been instrumental in achieving our key milestones.
We have been working with them for 2 years after seeing them speak at a Shopify conference. Top Growth Marketing has been such a game-changer for us.
So if you are looking for a great partner that delivers results, I highly suggest Top Growth Marketing.
See full video testimonials here.
Kara Harshbarger
Founder, C Curl
I was just sitting here thinking about how very impressive TGM is and how grateful I am that I found you.
THANK YOU and your team for being incredible at your jobs, and for being such nice, great people.
See full video testimonials here.
Evan Pinstein
Co-Founder, Beers
We started running ads with Top Growth Marketing and after only 2 months of working with their team, we saw incredible results.
They dialed in what resonates with our customers around week 5 and by the end of month 2, we saw more sales on our website in 1 month than we saw during the entire year!
TGM is incredibly easy to work with, they respond to questions and concerns immediately and they don't spend money just for the sake of spending.
They're an absolute necessity if you're looking to bring your business to the next level and I can't say enough great things about them.
Andrew Shaw
Head of Paid Marketing, 1DS Collective
After 8+ months of service, I am very pleased with TGM as a paid media management company.
Their team was able to help us weather the iOS14 storm on Facebook, keeping the account on positive ROAS.
Where a lot of other advertisers lost money, they kept the account in winning territory.
They are thorough, organized, and consistently deliver top-shelf advice, results, and creative executions. Two big thumbs up!
Ryan Rock
Founder, Fat Boy Surf Club
We are an apparel lifestyle brand and we've been working with Top Growth Marketing for 5 months now. They have been a game-changer for our business!
Our biggest issue now is keeping inventory in stock since we are constantly selling out.
TGM helped us achieve our most successful Black Friday/Holiday Season and has helped us maintain growth and consistency in the following months - when we usually see a sharp decline in sales.
Instead, we have continued to have record months even in January and February.
Dave Palmer
Founder & CRO, Yoga Club
Jack (TGM founder) is one of the most driven, genuine, efficient, and dynamic people I've ever had the pleasure of working with.
He was instrumental in growing brands to multimillion-dollar status, all within the tightest performance-driven ROI requirements.
He balanced outward-facing client presentation skills with deep hands-on knowledge on a level I've not seen before.
He is never too busy to answer a question and his positive can-do spirit lifts the room and the team around him. In short, Jack is a super high caliber, high integrity, fun, smart, driven, and effective.
Sophia Lotter
Director of Marketing, Waiakea Water
Being able to trust our partners to do the best job possible makes our lives that much easier.
Jack and Jenn at Top Growth Marketing are experts in what they do and will go above and beyond to create value for their clients.
We've worked with TGM for over 3 years, growing our revenue by 280% while reducing CPAs and CPMs. These guys know what they're doing, hands down.
Chris Pan
Founder, MyIntent
It has truly been a gift to have worked with TGM.
1) Truly experts at digital marketing.
2) Understand and care about our needs and goals.
3) Selfless in teaching and empowering us.
4) Has genuinely been a pleasure to work with and be around.
Dave Pan
Chief Operating Officer, MyIntent
I can't say enough good things about Jack and Top Growth Marketing.
We had no Facebook ad expertise when we first started buying ads and Jack quickly and efficiently came in and set up all of the proper pixels, custom audiences, look-a-likes, etc to quickly get us scaling.
More importantly, Jack acts as a mentor and coach for your business, providing best practices across your entire marketing strategy (email, average order value, conversion rate optimization, Pinterest, etc).
He also has a great, 'go-getter' personality that is easy to get along with. We truly appreciate everything Jack did for us!
